vendredi 28 juin 2013

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Why Social Commerce is a High Priority
Jun 28th 2013, 10:00, by Jacob Gube

Social commerce is crucial towards entrepreneurial success on the Web. If this is the first time you have come across this term, then you are at the right place. In this article, I discuss the importance of social commerce, as well as a few fundamental tips for your social commerce strategy.

What is Social Commerce?

The term social commerce first appeared in Yahoo!’s search blog in 2005. The Internet company used the phrase to describe tools and products that make online shopping more social by means of leveraging social networks and facilitating user-driven content.

(In Yahoo!’s inceptive blog post, they were talking about a new product they launched, Shoposphere and its Pick List feature–a sort of product wish list that your friends can see.)

Examples of social commerce:

An example of Amazon’s customer review system on the book "HTML and CSS: Design and Build Websites"

Social Commerce is Dangerously Undervalued

In small businesses, there’s still a lack of awareness over the power of social commerce and social media in increasing profits, retaining current customers, as well as gaining new customers.

In a survey of small-sized companies, only 37% believed that social media marketing was the best way to get new customers.

In the study, social media marketing ranked only fourth on the list. Daily deal sites, online advertising, and business directory listing sites were the chart-toppers.

Why Social Commerce is Important

The opportunities are ripe for social commerce, and they have been for a while. Let me tell you why.

Social Commerce Improves Visibility

The average user of social media services spends up to 11 hours per day connected to the Internet. He follows an average of about 10 companies and brands at any given time.

These social media consumers can provide you with a solid base for building up a good brand image.

In addition, 42% of social media users exclusively do research of the products they want to buy, in social sites. So, a brand without good social commerce features in place can lose a lot of visibility within this segment of their customer base.

Social Commerce Can Produce Value

For a company, the monetary value of a Facebook fan is $174, at least according to social media marketing firm Syncapse. So a rudimentary, back-of-the-napkin calculation suggests that a Facebook Page with 5,000 fans is conceivably a $870,000 asset (of course, the research study shows that the value of a Facebook fan for a particular company varies). Social commerce, then, becomes crucial in this regard because it is one of the few ways available to you for increasing the size of your social networks.

Social Commerce Could Increase Site Traffic

The click-through rate on Facebook walls is an astounding 6.5% whereas many other forms of online marketing efforts such as banner ads would already be considered extremely successful at only a 2% click-through rate.

And, in the same Syncapse research findings referenced above, it was observed that 66% of a company’s Facebook fan base believed that sharing information with others is important in social media. This indicates that your Facebook fans play a decisive role in expanding your reach towards new people who are not yet fans. This, in turn, means more traffic to your Facebook page and, indirectly, to your website.

Social Commerce Strategy

Following are tips that can help you improve social commerce implementations.

Share Your Identity

When starting a social commerce implementation strategy, keep these three things in mind:

  1. Identity
  2. Conversation
  3. Community

In this social design, identity is what you communicate through conversation with the community. It’s imperative to create a social commerce plan that involves conveying the identity of your brand properly and effectively.

Provide Ways Your Customers Can Interact with Each Other

Social media services are designed in a way that encourages the free exchange of information between its users. You can incorporate this same idea within your site. An e-commerce website should embrace additional means for fostering interaction between their users. That’s where social commerce steps in, in the form of forums, your commenting system, through conversational threads on your Facebook page, and so forth.

Analyze Your Existing Social Network

Reviewing the conversations occuring in your social network can give you great insights about the perceptions people have about you. Your social network is a key data point for your social commerce strategy.

Some Parting Thoughts from Social Commerce Proponents

Let me end this article with some opinions from two social commerce champions.

"Social commerce gives us the ability to reach more customers, in ways that are becoming an expected norm in the e-commerce industry. Attracting consumers though reviews, blogs, recommendations and other content is something that is part of e-commerce now. It fits in the objective of our company to increase revenue and target."

- Martin Keane , SVP of e-commerce at Bluefly

"Social networks are great places for the people to have conversation and share information. But their effect on ecommerce is increasing as prospective buyers are able to share authentic and honest information among them."

- Jeremiah Owyang , Web Strategist and Senior Analyst at Forrester Research

Related Content

About the Author

Brian Taylor is VP of Business Development at Forix, a web design agency in Portland, Oregon. Forix specializes in the design and development of company websites, e-commerce systems, and mobile apps. Connect with him on Google+, LinkedIn, and Twitter.

The post Why Social Commerce is a High Priority appeared first on Six Revisions.

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mercredi 26 juin 2013

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6 Steps to Writing and Selling Your E-book
Jun 26th 2013, 10:00

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Writing and Selling Your E-book

E-books are a good way to earn extra money. The great thing is, as a designer or developer, you’ll also have your existing expertise and knowledge to look to in order to come up with a viable e-book topic, and many of the skills you already possess will make the e-book production process easier.

You have to know (or learn) quite a lot about online marketing in order to successfully pull it off, though.

In this short guide, I will outline a fundamental strategy for writing and selling an e-book, breaking it down in only 6 steps.

But first, for inspiration, let’s look at a few examples of web designers and web developers who have produced income from e-books.

Can You Generate Income by Writing E-books?

You might already know that some web designers and web developers are making thousands of dollars online with their e-books.

Examples:

  • Sacha Greif made $15,000+ with his "Step by Step UI Design" e-book
  • Jarrod Drysdale made $38,000+ with his "Bootstrapping Design" e-book
  • Nathan Barry made $40,000+ with his "App Design Handbook" and another $40,000+ with his "Designing Web Applications" e-book

You can read more e-book success stories here: Web Designers Making Thousands of Dollars in Passive Income.

What follows are my steps for writing and selling your own e-books.

Step 1: Pick a Problem to Solve

I once did an interview with Neil Patel, the founder of Crazy Egg and KISSmetrics.

I asked him this question:

"What are the most important things that people who want to start an online business should be aware of?"

Here is one piece of advice from that interview that really made me think:

"The number one thing that you should be aware of is this: Don’t create an idea that you just want to create, create a business that solves a unique problem that people are facing right now and they’re willing to pay to solve it. This is the number one thing that you should be aware of, because if you’re not able to do that, you won’t be able to create a business that’s doing well."

Many people miss that very important thing. In order to make money with any product, you have to find and solve a real problem.

It’s not about what you think would be cool, it’s about what your potential customers actually need and are willing to pay for.

Step 2: Validate the E-book’s Idea

Even though you have found a good problem to solve, an e-book subject you think people will pay for in order to solve a knowledge gap they have, you might still get on the wrong path because it isn’t easy to predict what people actually need.

You don’t want to spend your valuable time and resources building something that nobody wants. An e-book can take weeks or months to produce, so it’s important that the effort can produce a good outcome for you.

That’s why you should validate the e-book idea before you start putting in some serious work into it.

How to Quickly and Affordably Validate an E-book Idea

The easiest way to see whether someone is actually interested in your e-book idea is to do this:

  1. Create a landing page that describes your potential e-book.
  2. Have an opt-in email sign-up form for people who are interested in the e-book and want to know when it comes out. You can use an email marketing service for this, which I’ll discuss at the end of this guide.
  3. Drive traffic to that landing page as best as you can, through social media, guest posting on popular websites in your niche, emailing your friends, asking industry leaders to share your landing page on their social media accounts, and so forth.
  4. Evaluate the results.

It’s important to understand that you can’t expect to sell a lot of copies of your e-book if you can’t even get people to subscribe to a free email list.

However, if you manage to get 100-200 subscribers, that’s a solid indication that there is at least some interest in your e-book idea, and that it might be good to move forward with it.

Step 3: Build an Email List ASAP

Many people make the mistake of trying to sell something to their potential customers right off the bat.

Nathan Barry explains this mistake very well:

Imagine you and I meet for the first time on the street. After a quick introduction I ask, "Do you by chance work with software?"

"Yes, I’m a developer." you respond.

"Perfect! I just wrote a book about designing better web applications. Would you like to buy it?"

How many copies do you think I could sell this way?

Right then you are probably thinking that we just met 30 seconds earlier and you have no reason to trust me. What indications do you have that I even know anything about designing software? It’s probably a good time to say something noncommittal like, "I’ll check it out," and find a way out of the conversation.

This scenario seems completely ridiculous when described as an in-person encounter, but it actually happens all the time online.

People tend to buy things from individuals and companies they trust. You are not likely to get someone to trust you by bombarding them with endless sales pitches.

People trust those of us who prove ourselves by adding value over an extended period of time.

Only when you have gained that trust can you expect to sell something.

Email marketing is an excellent way to build trust over time.

You offer people something valuable as an opt-in incentive to your email list (free e-book, design resources, videos, courses, etc.)

Then, you send them a useful email (no sales pitches!) every few days, making sure that every message adds at least a bit of value to your subscribers.

You only make your offer after you have given your subscribers a lot of free valuable material.

Good news: You can automate this whole process. You only need to create content and set up an autoresponder sequence once. Then, you can focus on driving traffic to your landing page and getting more subscribers, and your autoresponder sequence will take care of the whole pre-selling part.

Step 4: Prepare Yourself for the Task of Writing an E-book

Writing an e-book might seem like daunting task, especially if you are a web designer or a web developer, and not a writer.

It’s very doable though, presuming that you approach this process the right way.

What do I mean by "right way"?

Here are some things that professional writers do when they tackle big projects.

Make an Outline

Writing without a plan might work for fiction writers sometimes, but if you write non-fiction books, you have to plan ahead. Otherwise your writing will be incoherent and hard to follow.

Write First, Edit Later

Writing and editing at the same time is a recipe for writer’s block. You have to write first and edit later, otherwise you will waste hours and hours staring at a blank Word document.

Have a Daily Quota for Words

You can’t sit around waiting for inspiration if you want to get any writing done. Set a daily quota of, let’s say, 1,000 words and keep pushing no matter what until you have your e-book. Writing is a lot less about needing inspiration or motivation, and a lot more about consistency than people tend to think.

Don’t worry too much about your writing skills. Keep in mind that you are writing a book for web designers and web developers, who bought it to learn particular things, and couldn’t care less about your writing style as long as they learn whatever it is they need to learn in a quick and efficient manner.

Step 5: Launch Your E-book

Most email lists convert somewhere within 1%-10% range. I usually use 5% as an estimate when I try to guess potential revenue for information products.

This means that 50 out of 1,000 email subscribers will actually buy your e-book 24 hours within the launch.

Also, most people make the biggest lump of money in the first 24 hours within the launch and then sales decrease dramatically — this pattern becomes clear when you take a look at Sacha’s, Nathan’s and Jarrod’s e-book launches.

That’s why I’m suggesting you wait until you have at least 1,000 subscribers if you want to have a profitable launch.

Here are a few tips for your launch.

Keep Your Email Subscribers in the Loop

Give your email subscribers updates on your upcoming launch. For example, you can mention in an email blast that it’s going to be next month, then once you know a certain date mention the exact date, then a few days before it, let them know that it’s only few days left until the big day, etc.

Build Some Buzz

Give your subscribers a sneak peak into the upcoming e-book to whet their appetite (e.g. send them a preview version or a free chapter).

Offer a Special Discount

Offer your subscribers an "early bird" discount for the launch day/week (e.g. let them know that your launch price will be with 25% off your normal price).

Do Most of the Work Before the Launch Date

I don’t recommend pouring your efforts into trying to create a big buzz on the launch day, because that is too late, and you’ll be extremely busy that day with a lot of other things.

You want to build your own audience that is eager to buy your e-book by driving traffic to your landing page, converting that traffic to email subscribers, and putting those subscribers through your autoresponder sequence. That will allow you to have a successful launch once the big day comes.

You must do most of the work before the launch — not during or after it, otherwise your product is very likely to fall flat.

Step 6: Have an Evergreen Launch

What do you do once you had your successful launch and want to keep making sales?

The best way to go about this is by way of an evergreen launch.

An evergreen launch means that you set up your email autoresponder sequence in a way that every subscriber goes through the same sequence of emails that escalates from messages that add value, to emails that mention your e-book, to a sales pitch, to a follow up to a sales pitch.

That allows you to automate both pre-selling and selling parts.

Your focus should remain pretty much the same as it was prior to the launch:

  • Drive traffic to your landing page (update the page since it’s not an upcoming e-book anymore)
  • Convert that traffic into email subscribers (you can now offer a free e-book chapter as an opt-in incentive)
  • Put those subscribers through your email auto-responder sequence

The beauty of this strategy is that hardest parts of the process (pre-selling and selling) are automated, and your job is done once a person has subscribed to your email list.

You can relax and watch the sales come in.

Tools You Need

To implement the strategies I have discussed above, these are the things you need, at the bare minimum.

Email Marketing Software

You will need a reliable way to handle email marketing such as Aweber, Mailchimp, Constant Contact, etc.

There are tons of options, so give ample time to researching and deciding on what email marketing service you eventually end up with.

E-book Distribution Platform

You will need a reliable way to handle payments and e-book downloads.

There are quite a few options for that, the most notable ones being Gumroad and E-junkie (my personal preference is Gumroad).

Online Payments

You will most likely need a PayPal account for getting money from your e-book distribution/payment gateway.

To see other options for taking in payments online, read this: 10 Excellent Online Payment Systems.

Other Things to Know

There’s much more to writing and selling e-books, and I have merely provided an overview of the writing and selling process so that you can get a preview of the things that lay ahead, should you choose to write and sell your own e-book.

There is plenty of content that you can find online about this topic. You will need to do a bit more additional research on specific parts of the e-book production process.

Hopefully, though, this short guide can help you on your way.

Here are some topics that you might want to take a closer look at.

Copywriting

Copy is what makes or breaks a landing page, an email autoresponder sequence, or a sales pitch. Take time to learn at least fundamentals.

The Copyblogger blog is a good place to start.

Autoresponder Sequences

This is also sometimes called an "autoresponder series".

Setting up an autoresponder sequence that performs well is not as easy as it might sound.

You might want to register to as many newsletters in different niches as you can, in order to see what techniques people use to sell through email. This will give you a lot of ideas for your own autoresponder sequence.

Online Marketing

You will find it hard to sell online products if you don’t have a clue about online marketing, therefore I suggest looking into this subject.

There is plenty of content on the Web about this topic. For example, check out my own site FounderTips — a site where web designers and web developers can go to learn how to make money online.

There are books about online marketing as well.

Wrapping Up

Interested in writing and selling e-books? Give it a try!

E-books are a great way to get into online entrepreneurship.

Why?

Worst case scenario: You have wasted your time on creating a product that nobody wants. You have learned a lot of valuable business lessons, though.

Best case scenario: You’ve sold many copies of your e-book and have made a lot of money. You have also learned a lot of valuable business lessons.

Time will pass anyway. Why not put it to a good use?

Related Content

About the Author

Agota Bialobzeskyte is a writer at FounderTips, the only online marketing blog for web designers and web developers.

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lundi 24 juin 2013

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5 Usability Mistakes You Shouldn't Make
Jun 24th 2013, 10:00

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5 Usability Mistakes You Shouldn't Make

No web designer sets out to create a terrible user experience.

And a terrible user experience usually isn’t just one thing — it’s dozens of tiny usability mistakes repeated all throughout the user interface that coalesce into one big, frustrating experience.

Let’s go over some usability mistakes that will frustrate your users.

1. Neglecting the Design of Blank Slates

The blank slate is what a screen looks like when a user hasn’t added any data yet, or when a user deletes all of the data related to that screen.

Let’s look at an example of a blank slate — FreshBook’s item estimates screen:

Blank slate example on FreshBooks

Notice how they have placed some simple elements in the blank slate that greatly enhances the usability of the screen. Namely:

  • Prominent description: At the top of the screen, there’s a distinct description of what the screen is
  • Actionable components: They have three pathways that allow users to take action and get started immediately
  • Blank slate indicator: To avoid confusion, there’s a statement saying that there are no items to display in the screen

Let’s take out these blank slate design components to see how powerful they are in terms of usability:

Imagine yourself as a first-time user presented with the screen above. You’re stuck. You don’t know what to do in this screen, and there are no pathways for you to learn what this screen is for (except creating a new item, but you won’t be sure what you’ll be creating and what the outcome will be).

What should you show on the blank slate?

At the bare minimum, you should have a blank slate indicator. "No invoices found", "No posts scheduled yet", "No photos to display", and so forth.

But, to me, the bare minimum of having a blank slate indicator is not good enough.

You want to teach new users how to use your software at every possible chance. And your perfect opportunity for teaching them are in these blank slates.

2. Unclear Button Labels

After you fill out a form to create an account on a web app, what should the button at the end of it say?

It should intuitively say "Create Account."

The label on actionable interface elements such as a web button should always tie back to what it will do for the user. These interface elements shouldn’t be unclear, questionable, ambiguous. They should be as obvious as possible.

Let me show you how subtle this idea is.

Look at the image below, it has an unclear button label.

You might be saying, "How is that unclear? It obviously states the purpose of the button: Contact Us."

It’s unclear because the result of pressing the button is not obvious.

  • Will it bring me to a new web page, such as a Contact Us page?
  • Will it reveal a modal window with a web form where I can type a message?
  • Will it open up a live chat widget where I can talk to a real person?

In fact, it’s none of the above.

What it does is it opens up your default email client:

What’s wrong about that? Here are some usability and user experience issues:

  • It’s confusing, I didn’t expect that my email client would open
  • What if I haven’t set my default email client to the one I use yet, and it opens up the operating system’s default email client (like MS Outlook)? That just wasted me some time.
  • What if I was using someone else’s computer, or I was at work using my company’s computer and it wasn’t set to my preferences yet?
  • What if I didn’t know websites could open my email client? It would be alarming if the email client just opened after clicking a button. It would make me fearful.

The resultant behavior of the button is not clear. If the button was labeled with "Send us an email" then having my email client open up wouldn’t be as surprising.

As a user, I shouldn’t have to take the time to look at the web page to derive the context of what a button will do for me. Why not just spell it out for me? If a button says "Save," I’m forced to look at the rest of the page to figure out what it is saving. But if it says "Save Post" then it’s immediately clear.

When setting the text of your web buttons, just ask this question to help you come up with good labels: What will the outcome be after pressing this button?

Here are a few examples of clear button labels:

MailChimp signup form

"Create new timer" button on Ballpark

GoGardless signup form

Coming up with good button labels is a simple and quick affair that some of us tend to neglect.

Having clear button labels greatly enhances usability.

3. Making Users Wait Without Giving Them Any Feedback

I hate to wait. Especially if it’s for an unknown amount of time.

If we were driving down a road together — and you, the driver of our car — pulled over to the side of the road and sat in silence for a minute without telling me why, I’d be annoyed at you.

But, if you say, "Hey, I need to pull over for a second because I’m sleepy and I need a short break," I would completely understand and wait patiently.

We make users wait all the time in our websites and web applications.

We make them wait whenever we’re updating a web page’s content asynchronously, whenever we’re opening a modal window with a very large high-res photo, or when our web server suddenly experiences reduced performance.

Making users wait is sometimes unavoidable.

But making users wait — without telling them why — is never unavoidable.

Any time you’re loading data, updating some content, or otherwise possibly making the user wait, tell them.

Display a progress bar or spinning animation along with some text of what’s happening.

Camera Plus uploading progress bar

Airbnb loading new content

If your site is experiencing uptime issues, tell your users what’s going on:

Store notice from Apple

People will be much more patient with you if they know what is going on.

4. Losing User Inputs in Web Forms

One time, I signed up for a web application. The first thing it wanted me to do after signing in was to fill out my profile information. That’s fine.

So I selected a photo, filled out one or two other input fields, and clicked a button to submit my info.

I was surprised when I was brought back to the same page, telling me that more fields were required.

But the real issue is that the photo I selected was gone — I needed to select the photo again and upload it.

This brings me to the cardinal rule of web form validation: Whatever you do, do not lose my data after validating my inputs.

Think of how frustrated your user would be if the form you’re asking her to fill out took a lot of time and, because she just forgot to fill out an input field, she now has to start over.

5. Clickable Areas Are Smaller Than They Appear to Be

It’s important to make sure that elements that appear to be clickable should be clickable.

Take a look at the image below to see what I mean:

A reasonable person would assume that the entire tab is clickable, but that’s not the case in the above example. Only the text is clickable. Not the tab. Yes, I know it is atrocious. What makes it worse is that it is a common mistake I see.

Why does this happen? It happens because most web designers create tabbed navigation menus using unordered lists (<ul>). So the markup looks like this:

  <ul>    <li><a href="">Link 1</a></li>    <li><a href="">Link 2</a></li>    <li><a href="">Link 3</a></li>  </ul>

That is good.

The mistake happens when they add all the style properties (particularly the padding property) to the <li> elements rather than to the <a> elements (where the style properties belong).

Since the <a> element is the only part that is clickable, we want it to take up as much space as possible.

This means that for this style of navigation nearly all the CSS should be applied to the nested <a> elements.

Also, when styling links (without backgrounds or borders) use padding rather than margin. Padding will give you space between elements as margin does, but will keep the clickable area nice and large.

Quick Fixes

Most of these are really simple things to fix, so if you are making any of these mistakes, go fix them now.

If you made it through this article unscathed, congratulations! Just make sure to keep looking at your user interfaces with a critical eye to catch any other usability issues.

Your users will thank you.

Related Content

About the Author

Nathan Barry is the author of Designing Web Applications, a complete guide to designing beautiful, easy-to-use web software. He also writes about design and business at NathanBarry.com.

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